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Privacy policy

In handling your personal information we receive from you for the purpose of providing optimized services and maximum comfort, we at THE KYOTO HOTEL, LTD. fully acknowledge and understand the importance of your personal information and handle them in an appropriate manner in compliance with all laws and regulations concerning personal information.

Acquisition of Personal Information

In acquiring personal information, we always clarify the purpose of use and our contact for inquiries and adhere to a lawful manner in every aspect of acquisition.

Use of Personal Information

We use your personal information in relation to products and services provided by us or other entities supporting our business (hereafter "Subcontractors") only upon obtaining your consent and exclusively for the purpose of improving our services. Personal information provided by you will not be disclosed to any third party unless the disclosure is:

  • Made under your consent;
  • Necessary for the protection of someone’s life, physical safety or asset;
  • Compulsory under law; or
  • Made to a Subcontractor bound by a Nondisclosure Agreement with us in advance and to the extent necessary for it to complete its tasks commissioned by us.

Management of Personal Information

We designate our Customer Relationship Management Section as our Personal Information Manager and periodically conduct inspections to check the operation of the personal information management framework. For the purpose of appropriate management of personal information, we establish Personal Information Protection Rules based on personal information laws and regulations and, through the observation of these Rules, ensure all employees’ commitment to adequate handling of personal information and strictly control their use to prevent divulgence to any third party. Furthermore, we supervise employees and Subcontractors engaging in our business as necessary and as appropriate.

Compliance with Laws and Regulations Concerning the Protection of Personal Information

We fully comply with laws, regulations and guidelines applicable to the handling of personal information and exert our best effort for the appropriate handling of personal information.

Contact for Inquiries, Complaints and Requests

For any inquiries, complaints, requests for disclosure, etc. concerning your personal information, please contact us at:
[Contact]
Kawaramachi-Oike, Nakagyo-ku, Kyoto 604-8558
Customer Relationship Management, THE KYOTO HOTEL, LTD.
TEL. +81-75-211-5111
Business hours 9:00~17:00(closed on Saturday, Sunday & Holidays)
Updates made on our Privacy Policy will be announced on our website.